Refund Policy

30-Day Money-Back Guarantee

At Jolina AI (operated by linamahmoud), we want you to be fully satisfied with your purchase. We offer a 30-day money-back guarantee on all subscription plans. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your order date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. You can request a refund in one of the following ways:

• Visit paddle.net and follow the refund request process;
• Contact Paddle support directly through your order confirmation email;
• Reach out to Jolina AI support and we will assist you with the process.

Refund Eligibility

Refund requests must be made within 30 days of the original purchase date. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

If you have consumed a significant portion of the Service during the refund period, we reserve the right to review your usage before approving the refund. However, we strive to honor all reasonable refund requests within the 30-day window.

Subscription Cancellations

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will continue to have access to the Service until that date. Canceling a subscription does not automatically trigger a refund; if you would like a refund, please submit a refund request within the 30-day guarantee period.

Exceptions

This refund policy does not apply to fraud or abuse. We reserve the right to deny refund requests if we detect fraudulent activity, repeated refund abuse, or violation of our Terms of Service.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please contact Jolina AI support.